Privacy Policy And Terms

This notice relates to Compass Disability Services/CDST
(including Compass Wellbeing).

Compass Disability Services,

Unit 11 – 12 Belvedere Trading Estate, Taunton, Somerset, TA1 1BH.

Registered Charity No 1099376 Registered Company No 4245798

 

CDST Ltd is the trading arm of Compass Disability Services

Compass Wellbeing,

Unit 7 Belvedere Trading Estate, Taunton, Somerset, TA1 1BH.

Registered Company No 10408318

Compass Disability Services/CDST reserves the right to update this privacy notice at any time, so please revisit it periodically. From time to time you may also receive notification in other ways about the processing of your personal information.

The privacy of data is taken very seriously and this notice explains how data will be collected, stored and processed securely and in line with best practice and the law.

Your rights, in certain circumstances, in regards to your personal data include:

  • Request correction of your personal information
  • Request erasure of your personal information (subject to Legal Obligation).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.
  • Request access

In some circumstances where you have provided your consent for a specific purpose, you have the right to withdraw your consent for that specific purpose at any time. To withdraw your consent please notify Compass Disability Services/CDST.

You can find information on how we collect, store and process your data relating to our various projects, websites and services in the following...

Compass Disability Network:

 

We need to collect certain personal data to enable Compass Disability Services/CDST to manage your membership of Compass Disability Network, including attending events, forums and associated meetings.

Compass Disability Services/CDST is the Data Controller. This notice applies to members and professionals associating with the service. We also collect some special category data which is processed under Article 9, condition D of the General Data Protection Regulations (GDPR).

Personal data that is processed by Compass Disability Network includes the following:

  • Name, residential address and contact details including telephone numbers and email address
  • Date of birth
  • Details about your mental and/or physical health to enable us to meet your access needs
  • History of our interactions e.g. attendance registers, emails etc.

Compass Disability Services/CDST has a legitimate interest and will process and control such data principally for the purposes of delivering the Compass Disability Network including forums, groups, workshops and general administration.

If we have concerns about your safety or the safety of others, we may share the details with others.  Please see our Safeguarding Policy for full details at www.compassdisability.org.uk

We will seek your permission to send you general information about our charity, events and information. You can update your permission at any time by contacting us.

Your details will not be shared beyond the scope of this notice. Anonymised data will be used for statistical analysis and reported to commissioners. We may ask you if we can use some non-specific comments or questions you have raised, or anonymised details about your situation as case studies in our reports.

Compass Disability Services/CDST does not accept responsibility or control of data willingly shared by you with any other third party independent of and outside of Compass Disability Services/CDST control.

Data will be retained for as long as necessary to fulfil the purposes it was collected for in accordance with this notice. Where data is considered sensitive (such as health records), to determine the appropriate retention period for that data consideration will be given to the amount, nature, sensitivity, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose and whether those purposes can be achieved through other means, and the applicable legal requirements.


Compass Wellbeing:

In order for us to take bookings, payments and register attendance we will ask you to give us certain personal data including children’s data (if children are attending events or sessions) either directly or via our website and booking platform.

Compass Disability Services/CDST is the Data Controller for data that we receive from you. Some of the data we hold is considered special category data (details about a disability, age etc) processed under General Data Protection Regulations Article 9 condition D.

Personal data that is processed in order for you to access our services, sessions and events includes the following:

  • Name, residential address and contact details including telephone numbers and email address
  • Date of birth  (for children)
  • Disability/health issues that we might accommodate

We do not directly store you payment details as this is done through our booking platform Booking Bug. Booking Bug is a non-UK based company and as such your data will be held securely outside of the E.U.

Booking Bug has its own privacy policy which you can view when you book at https://www.bookingbug.co.uk/privacy?format=html

We may periodically send you updates about the service we offer, events that we are hosting etc that may be of interest to you.

Compass Disability Services/CDST has a legitimate interest and will process and control such data principally for the purposes of administration of the services, events or sessions you wish to attend. Data may also be used where Compass Disability Services/CDST is under a legal obligation to do so or where it is necessary and proportionate to safeguard the interests of staff, customers and/or the public interest.

Compass Disability Services/CDST may receive and share data with the following parties in order to assist them in the management of your booking and fulfil the purpose set out above:

  • Insurance Company
  • Safeguarding Teams
  • Booking Bug
  • Accountants

All third-parties are required to take appropriate security measures to protect your personal information in line with this notice. They are only allowed to use your personal data for the purpose for which it was collected. Permission has/will only be granted for them to process your personal data for specified purposes and in accordance with our instructions. Compass Disability Services/CDST does not accept responsibility or control of data willingly shared by you with any other third party independent of and outside of Compass Disability Services/CDST control.


Where you have given consent, we may take photographs and use them for publicity and marketing, you can change this consent at any time. Please see the separate consent details for further information.

Data will be retained for as long as necessary to fulfil the purposes it was collected for in accordance with this notice. Where data is considered sensitive (such as health records), to determine the appropriate retention period for that data consideration will be given to the amount, nature, sensitivity, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose and whether those purposes can be achieved through other means, and the applicable legal requirements.


Somerset Mental Wellbeing Service (SMWS):

We need to collect certain personal data to enable Compass Disability Services/CDST and our delivery partners (Mind Taunton & West Somerset, South Somerset Mind and Chard Watch CIC) in order that we can support our customers.

Compass Disability Services/CDST is the Data Controller. This notice applies to customers, supporters and professionals associating with the service. We also collect some special category data which is processed under Article 9, condition H of the General Data Protection Regulations (GDPR).

Personal data that is processed by SMWS includes the following:

  • Name, residential address and contact details including telephone numbers and email address
  • Date of birth
  • Details about your mental and/or physical health
  • Details of our interactions with you

Compass Disability Services/CDST has a legitimate interest and will process and control such data principally for the purposes of delivering the Somerset Mental Wellbeing Services including support groups, workshops and general administration.

If we have concerns about your safety or the safety of others, we may share the details with others.  Please see our safeguarding policy for full details, which is available at www.compassdisability.org.uk

Your details will only be shared with the organisations delivering the SMWS. Anonymised data will be used for statistical analysis and reported to commissioners. We may ask you if we can use some non-specific details about your situation as case studies, but we will ask for your consent separately and explain who will see the case studies.

All third-parties to the employment contract are required to take appropriate security measures to protect your personal information in line with this notice. They are not allowed to use your personal data for their own purposes. Permission has/will only be granted for them to process your personal data for specified purposes and in accordance with our instructions. Compass Disability Services/CDST does not accept responsibility or control of data willingly shared by you with any other third party independent of and outside of Compass Disability Services/CDST control.

Data will be retained for as long as necessary to fulfil the purposes it was collected for in accordance with this notice. Where data is considered sensitive (such as health records), to determine the appropriate retention period for that data consideration will be given to the amount, nature, sensitivity, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose and whether those purposes can be achieved through other means, and the applicable legal requirements.


Compass Independent Living Services:

In order for us to support you with the management of your direct payment (health or social care funded) we will ask you to give us certain personal data.

Compass Disability Services/CDST is the Data Processor for data that we receive from your funder (local authority and/or CCG) about your care. We are the Data Controller for data that we collect from you in order to support you with ongoing management of your care package, payroll and/or managed account services. Some of the data we hold is considered special category data processed under General Data Protection Regulations Article 9 condition H.

Personal data that is processed in order to provide you with payroll services includes the following:

  • Your name, residential address and contact details including telephone numbers and email address
  • Your date of birth
  • Some demographic information such as your age, ethnicity or first language
  • Some financial details, such as your National Insurance Number, bank account,
  • Details of your care package funding and purpose
  • Your employees name, residential address and contact details including telephone numbers and email address
  • Your employees date of birth
  • Some financial details of your employees, such as their National Insurance Number, bank account, tax code, deduction from earnings, student loan repayment details and statutory payment history
  • If you receive funding on behalf of someone else because you are their appointed person or because they are a child/young person then we may also hold information about them.

Personal data that is processed for managed account services includes the following:

  • Your name, residential address and contact details including telephone numbers and email address
  • Your date of birth
  • Some financial details including bank account details, personal contribution amounts
  • Case notes
  • Some demographic information such as your age, ethnicity or first language
  • Details of your care package funding and purpose
  • Your employees name, residential address and contact details including telephone numbers and email address
  • Some financial details of your employees, such as bank account details, tax code, deduction from earnings and student loan repayment details
  • Financial details regarding suppliers you use including names, addresses and bank details of self-employed people.
  • If you receive funding on behalf of someone else because you are their appointed person or because they are a child/young person then we may also hold information about them.

Personal data that is processed for ongoing support services includes the following:

  • Your name, residential address and contact details including telephone numbers and email address
  • Your date of birth
  • Some demographic information such as your age, ethnicity or first language
  • Details about your health and/or disability
  • Case notes
  • Any known risks with working with you
  • Some financial details including bank account details, personal contribution amounts
  • Details of your care package funding and purpose
  • Your employees name, residential address and contact details including telephone numbers and email address
  • Some financial details of your employees, such as bank account details, tax code, deduction from earnings and student loan repayment details
  • Financial details regarding suppliers that you use including names, addresses and bank details of self-employed people.
  • If you receive funding on behalf of someone else because you are their appointed person or because they are a child/young person then we may also hold information about them.

We will periodically send you legal/service updates about the service we provide, your obligations and messages from your local authority/CCG.

Compass Disability Services/CDST has a legitimate interest and will process and control such data principally for the purposes of administration of your support for your health or care funding. Data may also be used where Compass Disability Services/CDST is under a legal obligation to do so or where it is necessary and proportionate to safeguard the interests of staff, customers and/or the public interest.

Compass Disability Services/CDST may receive and share data with the following parties in order to assist them in the management of your support and fulfil the purpose set out above:

  • HMRC
  • Pension providers
  • Insurance Company
  • Safeguarding Teams
  • Local authority
  • CCG
  • Managed Account Providers

All third-parties are required to take appropriate security measures to protect your personal information in line with this notice. They are only allowed to use your personal data for the purpose for which it was collected. Permission has/will only be granted for them to process your personal data for specified purposes and in accordance with our instructions. Compass Disability Services/CDST does not accept responsibility or control of data willingly shared by you with any other third party independent of and outside of Compass Disability Services/CDST control.

Data will be retained for as long as necessary to fulfil the purposes it was collected for in accordance with this notice. Where data is considered sensitive (such as health records), to determine the appropriate retention period for that data consideration will be given to the amount, nature, sensitivity, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose and whether those purposes can be achieved through other means, and the applicable legal requirements.


Other projects and services:

In order for us to deliver the requested services to you we will ask you to give us certain personal data.

Compass Disability Services/CDST is the Data Processor for data that we receive from your referrer. We are the Data Controller for data that we collect from you. Some of the data we hold is considered special category data processed under General Data Protection Regulations Article 9 condition D.

Personal data that is processed in order to provide you with services includes the following:

  • Your name, residential address and contact details including telephone numbers and email address
  • Your date of birth
  • Some demographic information such as your age, ethnicity or first language
  • Some financial details, such as your National Insurance Number
  • Details about your needs
  • Records of our interaction with you and your referrer

Compass Disability Services/CDST has a legitimate interest and will process and control such data principally for the purposes of administration of the services and support you require. Data may also be used where Compass Disability Services/CDST is under a legal obligation to do so or where it is necessary and proportionate to safeguard the interests of staff, customers and/or the public interest.

Compass Disability Services/CDST may receive and share data with the following parties in order to assist them in the management of your support and fulfil the purpose set out above:

  • Referrers
  • IT/Software providers
  • Safeguarding Teams

All third-parties are required to take appropriate security measures to protect your personal information in line with this notice. They are only allowed to use your personal data for the purpose for which it was collected. Permission has/will only be granted for them to process your personal data for specified purposes and in accordance with our instructions. Compass Disability Services/CDST does not accept responsibility or control of data willingly shared by you with any other third party independent of and outside of Compass Disability Services/CDST control.

Data will be retained for as long as necessary to fulfil the purposes it was collected for in accordance with this notice. Where data is considered sensitive (such as health records), to determine the appropriate retention period for that data consideration will be given to the amount, nature, sensitivity, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose and whether those purposes can be achieved through other means, and the applicable legal requirements.

Professionals/Organisations:

In order for us to build and maintain positive working relationship we may store certain personal data.

We are the Data Controller for data that we collect from you.

Personal data that is processed in order to provide services or to enable us to work together includes the following:

  • Your name, business address, contact details including telephone numbers and email address
  • Records of our interaction with you/your organisation


Compass Disability Services/CDST has a legitimate interest and will process and control such data principally for the purposes administration and communication.

Data may also be used where Compass Disability Services/CDST is under a legal obligation to do so or where it is necessary and proportionate to safeguard the interests of staff, customers and/or the public interest.

Compass Disability Services/CDST may receive and share data with the following parties in order to assist them to fulfil the purpose set out above:

  • Commissioners
  • IT/Software providers
  • Safeguarding Teams

All third-parties are required to take appropriate security measures to protect your personal information in line with this notice. They are only allowed to use your personal data for the purpose for which it was collected. Permission has/will only be granted for them to process your personal data for specified purposes and in accordance with our instructions. Compass Disability Services/CDST does not accept responsibility or control of data willingly shared by you with any other third party independent of and outside of Compass Disability Services/CDST control.

We may periodically send you updates about the work we do, events that are hosting etc that may be of interest to you. If you do not wish to receive these communications from us, please let us know.

Data will be retained for as long as necessary to fulfil the purposes it was collected for in accordance with this notice. To determine the appropriate retention period for data consideration will be given to the amount, nature, and sensitivity of the data collected, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which data is processed and whether those purposes can be achieved through other means, and the applicable legal requirements.

Website Privacy Statement:

Compass Disability Services/CDST is committed to protecting the privacy of the personal information you provide when visiting or using this website.

General Disclaimer:

This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website. We reserve the right to modify these terms at any time. You should therefore check periodically for changes. By using this site after we post any changes, you agree to accept those changes, whether or not you have reviewed them.

Information Collection:

You can visit our site without telling us who you are or giving us any personally identifiable information.

This website uses cookies in very specific ways that are intended to help you, the user. A cookie is a small file that a web site saves on your computer to help personalise your visit. On this web site a cookie may be used on some 'interactive' pages, such an online form or consultation, to provide additional functionality or when it is necessary to maintain a unique 'ID' on your browser whilst you use those pages.

It is only when you complete a form that requests personal information or email Compass Disability Services that you can be identified. When completing forms you may be asked for a variety of personal information such as name, address and post code.

Compass Disability Services automatically records all website activity in logs on each web server. These logs are used to assess which pages are the most popular. No personal identifying information is stored in these logs and IP addresses are not linked back to any individual.

Information Use:

Where you voluntarily choose to give us your personal details the personal data you give Compass Disability Services will be used exclusively for providing you with the information or service you have requested.

We do not knowingly store any personal information about any users of this website, except for when they complete an online form, consultation or other online service with their personal details. On these occasions, the user will be aware that the details they are providing will be submitted to one of Compass Disability Service’s employees and/or stored in a database.

We do not sell, rent or trade any personally identifiable information you provide when using this website.

Security:

Whilst we strive to keep the information that you supply secure, please be aware that the Internet is not a fully secure medium. We use secure servers for collecting sensitive information.


Google Translate Disclaimer:

Google Translate™ is operated by a third party web-site. It is a computer program that uses algorithms to generate translations based on historical translations made by human beings. Compass Disability Services, hereby disclaims, and is not liable for ANY inaccuracies or issues that may be incurred as a result of using the Google Translate™ tool on our website.

Links, Third Party Websites & Webpages:

Compass Disability Services endeavours to keep its own websites up-to-date, relevant and appropriate wherever possible. Compass Disability Services disclaims any liability regarding third party websites, blogs, web-pages or links to third party websites, including content, relevance, existence, quality, accuracy, compatibility, security & use.

Further Information:

The laws of England and Wales shall govern your use of the site and you hereby agree to submit to the exclusive jurisdiction of the English courts.